Princess did a couple things prior to our cruise that made me think if there are other lines offering the itinerary I want I’d sail with somebody else next time. We booked this cruise over a year in advance and it showed a boarding time of 1pm all along. Suddenly a couple weeks before the cruise, when pretty much everyone will have already made their travel arrangements, they sent out an email saying they have staggered boarding times by deck.
Normally higher decks are given priority in everything with any cruise line because the higher you go generally the more the rooms cost. Of course the one time we’re near the top, this one starts at the bottom and goes up, so according to their staggered boarding schedule we’re last on the boat at 2:30, giving us only a half hour window between our assigned boarding time and the 3:00 all-aboard time. Which of course means no time to do much of anything but get on the boat and go to the muster drill. Not to mention the possibility of ending up hanging around the port for hours on end before getting let in because we had already booked flights that would get us into LAX early enough to get to the port before 1pm even if the flight had a bit of a delay and the traffic from there to the port in San Pedro was horrible – which traffic in Los Angeles is definitely known for.
Of course anyone flying in the night before would also want to board as early as they could since check-out time in hotels is generally 11am so we were not likely the only people upset by this sudden announcement of assigned staggered boarding times on a ship where boarding was already scheduled to start later than usual.
When we sailed on Carnival Legend out of Sydney Australia they had staggered boarding times, but instead of springing an unwanted time on people just before the cruise they had the times listed as part of the online registration process that people complete before sailing. So there at least people got their choice of boarding times, especially if they registered early before all the good ones were gone. Even those who registered late and had to wait for a later time to get on knew that in advance. A much better solution and one that leads to a lot more happy passengers rather than angering or upsetting people unnecessarily just before their cruise. Some ports are short on waiting space and staggered boarding times are implemented in an attempt to reduce overcrowding. In Sydney they did not let people into the port building before their scheduled boarding time.
Not that trying to keep people away from the port is likely to work when the first available time listing of 1pm is already quite late. Many people not local to the area are likely to already be there long before that since most have nowhere else to go. So rather than keeping people away until later in the day, odds are the result of those assigned times is a whole bunch of unhappy people on a day they should be excited about starting a long anticipated vacation.
This Princess cruise had just a 2 hour scheduled boarding window. They were apparently hoping the majority of passengers use their ocean medallion app to sign in online ahead of time and bypass the lines at the pier. Which sounds good until you see the part about scanning your passport with your phone and sending it to them, thusly putting that info online for identity thieves to find. Something we were not comfortable doing so we just waited to check in at the pier the old fashioned way. The ocean medallion is something Princess is implementing on some of their ships. You have a medallion instead of a keycard. It performs all the functions of a keycard and a lot more. Besides unlocking your cabin door and payment of any onboard purchases, it can also interact with screens near the elevators to do things like find your way around the ship, search for your shipmates (which is both useful and creepy), or play games on those same screens. It’s also waterproof, which would definitely be a bonus on an itinerary with beaches or snorkeling.
The other thing that also happened about 2 weeks before sailing was finding a refund notice from PayPal for a shore excursion I had booked for the 3 of us as a Christmas gift to my sisters. No word from Princess about that at all. The excursion’s absence from our online account indicated that it had indeed been canceled, but it certainly would have been nice if Princess had sent at the very least an auto-generated email with an explanation of the cancellation. I called to ask about it and the person there said that sort of thing happens frequently with them as they list all excursions the port has to offer whether they are actually available on that particular sailing or not. Which if true does not seem like a good business practice to me because making people unhappy just before they get on the ship is not a good way to get repeat business. If it’s not actually true then there’s at least one customer service representative who needs some training in how not to make the company look stupid. She did say you could tell which excursions were real because they would list a start time for the event, but since ours did give a start time that is apparently no guarantee the excursion will actually happen. By that time I felt that Princess was going to have to seriously redeem themselves on the voyage to avoid becoming my last choice of lines for any future cruises. They did eventually send my sisters notice of the tour cancellation, but never did send me anything so I wondered if the notification was only sent to them because when I called I mentioned they should routinely notify people if they cancel a booked excursion when the representative said they generally did not.
I flew to California with one of my sisters. The other sister came from a different state on a slightly earlier flight so she was waiting for us in baggage claim when we got there. Our plane landed on time and we got an Uber within minutes of ordering one after we picked up our luggage. We didn’t hit any traffic snarls at all between the airport and the cruise dock. After all that stressing us out pre-cruise and hoping at the very least we could check in our luggage and find something to do until boarding time, we got to the port around 10:30am. There were already porters outside collecting luggage. We got that taken care of right away and then were able to go straight into the port building. They had separate lines for ocean ready or not. The line was quite short for the not. We checked in easily and were given a card with boarding group number 5. They went by first come first served. Nobody said a word about the dreaded assigned staggered boarding time. We didn’t wait for long before they started calling elite, premium, and platinum groups, which they went through fairly quickly before getting to plain old number 1, followed in quick succession by 2,3,4, and then 5. We were on the ship by 11:30, well before the original 1 pm boarding time and long before the 2;30 time we were scheduled for at the last minute so they stressed us out for the last two weeks pre-cruise and made us question ever booking with Princess again for nothing.
I don’t know how quickly the ocean ready crowd got on, but the hype was that they’d pass straight through once boarding began. I’m sure it sped up the process considerably for the rest of us just by not having all those people in the same check-in line.
Once our number was called we went to the ship. To get there we left the port building and walked down a long covered outside walkway to get to the gangway. Mostly the view from the walkway was buildings on one side and the ship on the other, but here and there we had a peek-a-boo view of the city.
There was a bit of a line to scan in as people boarded, and they took our ship ID photos there since they had not taken them at check in. They had about 5 stations to process people so the line went quite quickly, especially since anyone ocean ready had already sent their photo for ship ID and didn’t have to stop for one there.
The email about the staggered boarding times did warn that the room wouldn’t be ready before the assigned time, but the steward let us drop off our backpacks which was really the only thing we needed the room for at that time anyway.
Having gotten on the ship so early we had plenty of time to go to the lunch buffet, take the spa tour (and sign up for the thermal suite), and explore the ship a bit before the muster drill. A much better way to spend the day than the dreaded sitting around the waiting area, or worse yet hanging around outside waiting for our assigned time to even get let in the door as is the case sometimes with staggered boarding. Perhaps that is chalked up to the ocean medallions and all the ocean ready people registering pre-cruise making the boarding process quick and easy. Of course if that is the case Princess should know that and not send out unnecessary upsetting emails to people booked on ocean medallion ships.
We were docked next to the Golden Princess, who left port just ahead of us. Cruise ship captains like their horn battles so as it sailed by the Golden Princess gave a toot. To which Royal Princess responded by playing the theme to The Love Boat on its horn. The Golden Princess could only toot lamely in response. Guess we won that one.
We had a great cruise and Princess did redeem themselves both onboard and with the smooth and easy boarding process that was so much quicker than their pre-cruise email indicated it would be. It would have been nice to have spent those last two pre-cruise weeks with joyful anticipation of an upcoming cruise instead of worrying over not being able to get on the ship until practically time to set sail though.
“The other thing that also happened about 2 weeks before sailing was finding a refund notice from PayPal for a shore excursion I had booked for the 3 of us as a Christmas gift to my sisters. No word from Princess about that at all. The excursion’s absence from our online account indicated that it had indeed been canceled, but it certainly would have been nice if Princess had sent at the very least an auto-generated email with an explanation of the cancellation.”
This is their biggest problem for me. I book Princess mostly for shore excursions. We are elites on this cruise line. It is so disconcerting to lean a day before the excursion, that it is cancelled, because not enough people signed up, hence princess wouldn’t yield a profit.
That’s crazy they cancel them that last minute and that often, it seems.
The excursion was a ghosts and gravestones trolley tour in Old Town San Diego. It turned out there was some sort of festival or something going on in Old Town that day and it was closed to all vehicle traffic so that may have been the reason the excursion was cancelled. Then again it’s possible that particular tour only runs at night and it would have been cancelled regardless even though daytime bookings were offered through the cruise line and the ship wasn’t there late enough for nighttime excursions.
Thanks for sharing! I love cruising and find the different ways different cruise lines work interesting. Our past 6 cruises have been on Disney so I like reading about how other cruise lines do things – especially interesting now that more cruise lines are adding songs to their regular horn sounds. I think Disney started that trend but I’m not completely sure on that.
Princess is the only line I’ve heard that on. The Love Boat theme makes total sense for them since that was a Princess ship. What does Disney play?
I can’t remember for sure but I think all ships can do “when you wish upon a star” and maybe one other song, I am blanking on what it is. The newer ships can do 6 or 7 Disney songs, and at least the Fantasy does 2 or 3 Star Wars tunes. The Dream might do Star Wars, too, but I’m not sure. They may have added more, too.
WOW – and here I was impressed with The Love Boat.
I had a similar bad boarding experience with Princess. We were informed in advance about the different boarding times depending on which deck you were so that was fine. But on the embarkation day there was a technical problem with the gangway. We were in boarding group 2 out of 5 or so so got to the port really early thinking we can have lunch on the ships etc. We did not have much for breakfast as we wanted to stuff ourselves on the ship. But we had to wait around 3 hours in the cruise port with no food and no drinks and Princess decided to implement a first come system. By the time we got on the ship, we were almost the last once as a lot of people got to the cruise port early to try their luck to get on the ship before their assigned boarding time. This was very frustrating. By the way, I have nominated you for the Mystery Blogger Award if you want to accept. Here you can find the details: https://theworldofcruiseandtravel.wordpress.com/2019/07/31/mystery-blogger-award-my-first-ever-nomination/.
Our actual boarding was quick and easy, and we got onboard long before the scheduled boarding time. It was the pre-cruise notification of the staggered times and lack of notification of cancelling the shore excursion, as well as cancelling it in the first place that were the problem for me. In the end though it’s better to expect issues boarding and not have them as we did rather than to not expect them and end up having them like you.