On every cruise and every ship most passengers will find that there are some things that they like and some things that they dislike. Of course these are not the same things from one person to another. One person’s absolute favorite thing may be the exact same thing someone else dislikes the most. Everyone is entitled to their opinion and this blog is about the things I liked and disliked about Enchanted Princess. When sailing on a cruise each person is given an opportunity to express their opinions in the post-cruise survey, though those often are mainly a bunch of meaningless numbers without many options to tell them what you really think. In fact the surveys are one of my major dislikes since rarely giving people an option to say what they really think makes it feel like the cruise lines don’t really care. Sometimes if you score something really low it will give you a chat box, but sometimes it takes so long to get one it’s easy to forget what you wanted to say.
Hits
This ship had a self-serve guest laundry. After spending most of our long sailings hand washing in the bathroom sink the opportunity to use a washer and dryer is always much appreciated. Princess ships all have them, but most of our longer cruises have been on other lines.
The SeaWalk where you can walk out over the side of the ship on a glass walkway on an upper outside deck and look down to the water is a nice feature. It’s crazy how different it feels if you walk over the glass while looking down through it in the same direction that the ship is traveling vs the opposite direction.
Prizes at the Welcome to Princess newbie party were way better than anything I’ve ever seen at a past guest party. Instead of the usual invite to a past guest party for me since I’ve been on Princess before, there was one to a first-timers event for John, who hasn’t. At that event they had a few different games. The prizes started out with things like free entries to bingo and deal or no deal, but then worked up to way better prizes – $75 spa credit, free dinner for two at any specialty restaurant, $100 onboard credit, and the top prize which John won that turned your loyalty status to their top status of elite and all the benefits that go with it for the rest of the cruise. That extended not only to me as well as him, but also to the second leg of our back-to-back cruise. These benefits included free mini-bar set-up, free laundry service, a dedicated line at guest services just for suites and elites, invites to some the top tier events, and a free wine tasting event for 2 ( at which he included one of the friends cruising with us instead of me because I don’t like wine.) Also 50% off internet and 10% off spa, shore excursions, photos, or anything purchased in the ships shops. We did not get the 50% off the internet though because it wasn’t retroactive and we bought it pre-cruise. We did not attend the top tier event either because it was scheduled at a smoking bar on the back deck of the ship at the same time we had a dinner reservation. We would not have gone for either of those reasons. Regardless, it was quite nice having top loyalty status without actually having earned it.
Princess has wearable medallions so there’s no need to deal with ship cards. If you get a waterproof bracelet to put the waterproof medallion in these are really awesome. You can even wear it snorkeling, to the beach, or in the pools and hot tubs. They come on a string, but the bracelet is so much better than hanging it around your neck. Bracelets are available from Princess before the cruise or onboard, but you can get them cheaper by buying them from Amazon pre-cruise. Even the somewhat creepy stalking feature in the app where you can locate your shipmates because the medallion tracks them is extremely useful. The medallion also unlocks the door for you before you even get to the cabin. I’m really going to miss the medallion on all future cruises sailing on ships that still use cards. The bracelet is what made all the difference. I just used the neck string that comes free with the medallion when I had one previously on Royal Princess and it didn’t seem that much better than cards there.
They did not have a night at dinner where people were flinging dirty napkins around which is a huge bonus in my opinion. Some cruise lines have a night where after people have been eating and the napkins are dirty and germy they have some sort of celebration where they encourage people to spin those filthy napkins around over their heads and spread their germs and crumbs everywhere. We were quite happy not to be forced to endure that on the Enchanted Princess.
Princess Cruises, including the one on Enchanted Princess, have lots of different fun games and activities at the central area called the Piazza as well as in other venues around the ship. All ships do games of some sort, but Princess seems to have more variety and some unique and interesting things not found on other ships – like an egg drop contest, carpet bowling, and bowling with oversized blow-up pins and ball.
The food on Princess was generally quite good and they had a pretty good variety both in the dining room and the buffet. The buffet was quite extensive with many different sections offering different types of food.
Misses
All the other Princess ships I’ve sailed on prior to this cruise kept indoor smoking confined to one fully enclosed cigar lounge. On this ship the room that was previously a cigar lounge had recently been remodeled into an arcade and they allowed smoking in the casino – which is wide open and spread smoke to other areas of the ship. The casino boarders on one of the decks around the Piazza and some evenings the entire Piazza area would be full of smoke and it even reached as far as the dining room on a deck below the casino at the far end of the Piazza. One of the officers said this was a new thing they were trying on all of their ships, not just this one. We had hoped they would wise up soon and realize that it only takes a few people smoking in an open casino to ruin many other areas of the ship for a whole lot of people, but time has passed now and all the Princess ships we’ve sailed on since had arcades instead of cigar lounges. Which also means all of the people working not only in the casino, but in all of the areas the smoke spreads to are forced to breathe in second-hand smoke day after day for the entirety of their hitch. Going back to the cigar bar would be ideal, but at the very least closing in the casino would keep the smoke confined there. For whatever money they are making from people who like to smoke while they gamble, they are losing it from people who don’t want to breathe in all that smoke. Quite a few from our initial group of 8 avoided the casino entirely due to the smoke when they otherwise would have used it. Some tried it briefly, but left quickly due to the foul air. This was definitely Princess’ biggest miss this cruise. I guess they don’t believe in if it’s not broke don’t fix it because they had the perfect set-up with the cigar lounge that gave smokers an indoor place to smoke, yet kept it contained so nobody else had to breathe it.
Casinos are the absolute worst place to allow smoking as far as spreading germs goes. People there are all touching things that everyone else touches, then they touch that cigarette, put it in their mouth, touch their mouth, and then go back to touching things everyone else touches. About as gross as licking an elevator button – or being the next person in the elevator who pushes that button without knowing someone licked it. We talked to a lot of long-time Princess cruisers who were just as unhappy about smoke permeating the ship as we were. Too bad they didn’t just put a few slot machines in the cigar bar. We keep wondering if some high up person at Carnival Corporation is a heavy smoker who implemented these changes because around the same time they also put smoking into the casinos at Holland America which had been non-smoking for years. A lot of people regularly sailing those ships because they were smoke free were unhappy there as well. Carnival Corporation owns both Holland America and Princess. Not quite 10% of American adults smoke so they are making over 90% of their passengers unhappy in order to try and squeeze a little more money out of the other nearly 10% in the casino. Not to mention exposing the crew to long-term health problems due to the second-hand smoke they are forced to breathe while working there. The percentage of smokers varies in other countries with some higher than 10% and some lower. Australia has the right idea banning indoor smoking on all cruise ships sailing from their ports.
Even though a lot of princess cruisers are older folks who aren’t tech savvy and may not even use smart phones, Princess didn’t let people complete the registration process online at their website. You have to use their app and their app is not all that functional. It has a lot of issues, which were made even worse for anyone who had updated to a new version of the app prior to this cruise. It had even more issues than the old one.
Their app and website are not always user friendly. Several months after booking excursions without any problems online I tried to book a couple more. They must have updated the site in between because that time as soon as one went into the cart on the computer it logged itself out of the website and said the session expired when I tried to pay. If I logged back in the excursion was no longer in the cart so I tried booking it on the app. When one went into the cart on the app it kept saying there was a problem with the transaction and wouldn’t let me pay, but after putting it in the cart on the app if I logged back in to the website on the computer it would be in the cart there. So I had to use the app to put it in the cart and the website to pay for it. You would think they would want to make things easier for people to give them money. They did fix those issues before the next time we cruised on Princess.
On the first leg of our back-to-back cruise, we had booked early set time dining at a table for 8 every night. It was confirmed when we booked it, but when Princess updated their app they lost that reservation so we had to scramble for nightly dining reservations right before the cruise. The app no longer worked for making dinner reservations at that point and they had never allowed it online so it involved a many long tedious phone calls from various members of the group. Each call took forever to get through because many other people also lost their reservations and couldn’t fix them online or through the app. We couldn’t fix it with the Matre’d onboard before the first dinner either. Then when we went to get seated at a table for 8 that the dining room had reserved for us that night it had 2 people from a group of 300 sitting at it. Rather than moving them off of our reserved table we ended up at 2 tables for 4 and stuck there for the rest of that cruise. The people from that 300-group sat wherever they wanted and then the crew had to last minute find tables elsewhere for people whose reserved tables they’d taken. That group may have been one reason the dinner reservations many people made months in advance were all suddenly lost right before the cruise. Perhaps they intentionally deleted them to accommodate that group and just told everyone else they had been lost.
An outside promenade deck on this ship doesn’t exist. Instead of a walkway around the ship there’s just four oversized balconies. Two of those are used as outside seating areas for specialty restaurants so there’s just two for outside space on the promenade deck. The ship does have a top-deck track, but those are always just a painted line around the deck in a high-traffic area with no shade, shelter, or protection from the elements.
The back-to-back info the ship sent to us said both that we had to meet with the room steward for moving our stuff at 9am since we were changing rooms, and that we had to meet in the theater to go through customs at 9am. It also said re-boarding won’t happen until 10:30. All the other back-to-backs we’ve done the meeting time was close to when they thought the ship would empty and people just went out, through customs, and right back in. It turned out that we did not actually have to meet with the stewards so their information was wrong there. We did have to sit in the theater for quite awhile before they took the back-to-backers through customs and then wait a bit on the other side before we could go back in though so they were not very efficient about that.
There are no pools or hot tubs in the shade on a hot sunny day, and even shady deck chairs are scarce. The chair hogs are out first thing in the morning putting towels on deck chairs on the lido deck as soon as they are set up even though there are signs saying not to save chairs. Those towels will sit there all day while the people may or may not decide to ever actually use the chairs and as usual the ship’s crew does nothing about it. All of the ships need to just go to a policy of if you’re not there it’s not your chair – and add some cubbies for people to put their things in when using pools, hot tubs, or on ships that have them waterslides because as it is there is nowhere but chairs to put your stuff on most ships.
The showers in the gym have a fancy rainshower head, but it takes forever and a day to get any warm water. Near the end of a shower it might start feeling like it is thinking about warming up someday without actually getting very warm. It took a really long shower to actually have the water finally get hot. There are also no washcloths available there, just towels. Unless using the accessible shower there’s nowhere within the shower to put a towel or any clothes where they would stay dry, and no private dressing room for the shower stall either. Getting dressed in the shower stall afterword was not good either since the shower kept dripping for awhile after turning it off and there was not enough space in the small shower stall to avoid the drip unless using the much larger accessible one.
Handy as the medallions are, they do have a limited charge. On the 20-day back-to-back both our medallions ran out of power and we had to go down to guest services to get them replaced. It’s kind of a bummer when you get to your cabin and can’t get in because the medallion that opens the door ran out of power. The batteries did not run out for our travel companions on the same cruise who had picked their medallions up at the port rather than having them sent pre-cruise. Having the medallions in our possession ahead of time did not get us on the ship any quicker than them either. Everyone was in the same line getting into the building, then people with medallions went to kiosks while those without went to manned desks. Our friends actually made it through their line first since there were more people with medallions than without in line at that time, but the ship wasn’t boarding yet so we all got on together. This is the most minor of all the misses, more of an annoyance than a problem really.








































































































































































